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Mobitel Privacy & Cookie Policy

Thank you for visiting *.mobitel.be. Please read this Privacy Policy carefully. This policy establishes the privacy rules that apply on our website/web application. On your first visit, you will be asked to confirm that you have read this Privacy Policy and agree to its content. Your visit implies the acknowledgement and acceptance of this Privacy Policy. Our Privacy Policy is available on our website/web application at all times.

1. General

We comply with the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data. A statement has been submitted to the Belgian Data Protection Authority regarding the processing of your personal data.

2. Personal data that is collected

2.1 Data you provide when you order, register or submit a contact form

Your full name, your contact details (e-mail, telephone number, address, possibly an additional delivery address, credit card details) and the IP address of your computer or network connection.

2.2 Data that is collected automatically

Certain data is collected by means of cookies: see Article 8 for our cookie policy. Certain data can also be collected without being stored in cookies. This can only be read by us and only during your visit to the website/web application. It concerns:

  • 1° the TCP/IP address;
  • 2° the type and version of your navigation system;
  • 3° the last Internet page visited.

2.3 Personal data communicated by commercial partners

In this hypothesis, our commercial partners guarantee that they have obtained your permission to transfer the personal data in question to us.

3. Purposes of the processing

3.1 General purposes

We collect your personal data in order to:

  • Process your order/request and manage our customer files;
  • Collect anonymous visitor statistics for our website/web application;
  • Carry out direct marketing;
  • Manage the technical administration of the website/web application;
  • After anonymising the data, create statistics or carry out surveys in relation to the number of visits to the various parts of the website/web application.

3.2 Direct marketing and disclosure to third parties

Your personal data will be kept strictly confidential. In no case will they be disclosed to third parties or used for direct marketing purposes, unless we have obtained your express prior permission for this ('opt-in') during your registration. You may revoke this permission at any time, without providing reasons and without cost, by e-mail addressed to info@mobitel.be.

3.3 Serious breaches

On request, data of users of our website/web application may be provided to the police in case of serious breaches of the rules of conduct.

4. Period during which data is kept

All personal data is kept for the period necessary to achieve the above objectives, with a maximum of five years from the last visit.

5. Right of access and right to rectification

You have the right to access, correct or edit your personal data at any time, free of charge, by e-mail or letter. Please always attach a copy of your identity card so we can verify it is indeed you. You have no obligation to share your personal data with us. If you choose not to, we may deny certain services and orders. You are responsible for the accuracy and completeness of all data you provide to us.

6. Right to object

You have the right to object against the processing of your personal data if you have serious and legitimate reasons for this. In such case, you can contact us by e-mail to do so. However, you cannot object to the processing of your personal data if this is necessary to follow up and process your order.

7. Security and confidentiality

We have developed specific technical and organisational security measures, designed to prevent the destruction, loss, forgery, modification, unauthorised access or accidental disclosure to third parties of your personal data. Under no circumstances can we be held liable for any direct or indirect damage resulting from incorrect or unlawful use of your personal data by a third party. Hence, it is important that you observe the security regulations, for instance by not granting third parties access to your registration address. You are solely responsible for all visits to our website/web application from your computer or IP address. Our website/web application may contain links, hyperlinks or references to other sites which we do not check or manage, and to which this Privacy Policy does not apply. We are not responsible for the content of such websites or the products or services referred to on them. So please read carefully the privacy policy and conditions of use of each site you visit.

8. Cookies

8.1 Information about our use of cookies

Our website/web application uses cookies and similar technologies to distinguish your user preferences from those of other users of our website/web application. This helps us to offer you a better user experience when you visit our website/web application and also lets us optimise our website/web application. Cookies and similar technologies do not, however, allow the systematic gathering of data that could enable the identification of the users of our website/web application. They only help us to improve the functioning of the website/web application, to understand the interests of our users and to measure how effective the content of our website/web application is. As a result of a change in legislation, all websites aimed at certain parts of the European Union are under the obligation to ask for your permission to use or store cookies and similar technologies on your computers or mobile devices. This Cookie Policy provides you with clear and complete information about the cookies we use and the purpose of this use. Please read our Privacy Policy to learn about the privacy rules that apply to the website/web application.

8.2 What is a cookie?

A cookie is a small text and number file that we store in your browser or on the hard drive of your computer. This way we can remember your preferences for the use of our website/web application. Unless you have changed your browser settings so that it refuses these cookies, our system will install cookies as soon as you visit our website/web application.

8.3 Types of cookies

Cookies can be classified according to their origin, function and duration.

  • First-party cookies are cookies placed by a website/web application that is being visited by the user at that moment.
  • Third-party cookies are cookies placed by another domain name than that of the website/web application that is being visited by the user. If a user visits a website/web application and a third party places a cookie via that website/web application, this is a third-party cookie (e.g. cookies placed by Google, Twitter and Facebook).
  • Functional cookies are cookies that ensure the correct functioning of the website/web application (e.g. cookies for login or registration, language preferences). Logically, functional cookies are first-party cookies.
  • Non-functional cookies are cookies which may be placed for statistical, social, targeting and commercial purposes. They have nothing to do with the purely technical support of the website/web application. Cookies for statistical purposes allow us to determine which pages of the website/web application you visit, where your computer is located, etc. Cookies for social purposes allow the user to share the content of the website/web application visited with others via social media. Cookies for targeting purposes allow us to create a profile based on your browsing behaviour, so that the ads shown are adapted to your interests. Cookies for commercial purposes record how many and what ads have been shown to the user. On-functional cookies can be first-party or third-party cookies.
  • Permanent cookies: These cookies remain present on the user's device for the duration defined in the cookie. They are activated every time the user visits the website/web application which placed this cookie (e.g. cookies placed by social media such as Twitter, Facebook, Google Analytics, etc.). Most non-functional cookies are permanent cookies.
  • Session cookies: These cookies allow us to simplify a user's actions and link them to each other during a browser session. A browser session starts when a user opens the browser screen and ends when they close the browser screen. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are removed. Most functional cookies are session cookies.

8.4 Your consent

By using our website/web application, you agree to the use of cookies. In order to make optimal use of our website/web application, you must accept these cookies, which you can do via your browser settings. You block cookies by activating the browser setting that allows to reject cookies. However, when you use your browser settings to block those cookies, you may not have access to (certain parts of) our website/web application. Please read this Cookie Policy carefully for more information about this. In case you wish to revoke your consent at any time, you must remove your cookies via your browser settings. For further information on removing or blocking cookies, you can visit the following website/web application: http://www.aboutcookies.org/Default.aspx?page=2.

8.5 Changing your browser settings

Please note that web browsers allow you to change your cookie settings. These settings can generally be found in the 'Options' or 'Preferences' menu of your web browser. To better understand these settings, the following links may be useful. If not, please use the 'Help' function in your web browser to obtain more information.

8.6 More information about cookies

Information about cookies

Useful information about cookies can be found here: http://www.allaboutcookies.org

Internet Advertising Bureau

The association of digital marketeers has drawn up a guide on online behavioural advertising and online privacy, which you can find here: http://www.youronlinechoices.eu.

8.7 What cookies do we use?

Functional cookies

Name: cul

Domain: *.mobitel.be

Content and purpose: Language selection

Validity: 365 days

Name: auth_token

Domain: *.mobitel.be

Content and purpose: Authentication purposes

Validity: Indefinite

Name: cui

Domain: *.mobitel.be

Content and purpose: Information for display of mobitel or customer logo and introduction procedure

Validity: Indefinite

Name: refresh_token

Domain: *.mobitel.be

Content and purpose: Authentication purposes

Validity: Indefinite

Non-functional cookies

For cookies placed by third parties (e.g. Google Analytics) we refer you to the relevant statements provided by these parties on their respective websites. Please note: we cannot influence the content of these statements or the content of the cookies from these third parties.

9. General provisions

9.1 Amendments

When this Privacy & Cookie Policy is amended, we will place the new version on our website/web application, and this new version will apply from your next visit to our website/web application. From that moment, you will be deemed to have read and accepted this new version. So please check at every visit whether this document has changed.

9.2 Applicable law

This Privacy & Cookie Policy shall be governed by and interpreted and implemented in accordance with Belgian law, which shall exclusively apply to all disputes.

9.3 Acceptance

By using the website/web application, you accept all of its conditions and agree to the collection and processing of your personal data in accordance with this Privacy & Cookie Policy.

9.4 Contact

For any additional information or comments regarding this Privacy & Cookie Policy or regarding the way in which we collect your data, you can contact us by e-mail: info@mobitel.be. Any feedback regarding this Privacy & Cookie Policy or dispute must be sent by registered mail to the address stated above. All notifications from us to you will be made via the website/web application or by e-mail, according to our choice and possibilities.